At Gladysfashion, each item is made especially for you once an order is placed. This made-to-order process allows us to maintain quality and reduce waste, but it also means our return and refund policy is slightly different from mass-produced items.
1. Returns & Exchanges
Because our products are custom-made, we are unable to accept returns or exchanges in the following situations:
- ❌ Ordering the wrong size, color, or design
- ❌ Change of mind after placing an order
- ❌ Incorrect shipping information provided by the customer
- ❌ Minor differences in color due to monitor or screen settings
👉 That said, if there’s an issue on our end, we will absolutely make it right.
2. When Refunds or Replacements Apply
You are eligible for a refund or replacement if:
- ✅ Your item arrives damaged or has a manufacturing defect
- ✅ You receive the wrong item, size, or design
- ✅ Your package is confirmed lost during shipping
How to request support:
📩 Email support@Gladysfashion.com within 3 days of receiving your order
📸 Attach clear photos showing the issue with the product
Once your claim is reviewed and approved, we will either:
- Send a replacement at no extra cost, or
- Issue a refund to your original payment method
3. Refund Timeline
Approved refunds are processed within 5–7 business days.
Please note that your bank or payment provider may require additional time for the funds to appear in your account.
4. Order Changes & Cancellations
Orders may be canceled or edited within 12 hours of purchase.
After this window, the item enters production and can no longer be modified or canceled.
5. Need Assistance?
If you have any questions or concerns regarding your order, our customer support team is happy to help.
📧 Email: support@Gladysfashion.com
⏱ Response Time: 24–48 business hours
Thank you for choosing Gladysfashion and for supporting our made-to-order approach. We truly appreciate your understanding and trust 💛